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Customer Service
At Beautiful Things, your satisfaction is at the heart of everything we do. Whether you’re exploring our luxurious collections for the first time or are a returning customer, we’re here to ensure that your experience is as beautiful as the products we create.
Payment
We accept the following secure payment methods:
- All major credit cards
- PayPal
For your convenience, we also offer the option to subscribe monthly to select products. (Details are available at checkout.)
To protect your personal information, all transactions are processed through a secure payment gateway.
Returns & Refunds
We want you to love every Beautiful Things purchase. If for any reason you’re not completely satisfied:
- You may return eligible products within 14 days of delivery.
- Returns are accepted on all regular-priced items. Sale items are final and non-returnable.
- We cover return shipping costs to make the process simple and seamless for you.
- You may choose a full refund, store credit, or exchange.
How to start a return:
Please contact our Customer Care team at info@beautifulthings.us with your order number, and we’ll guide you through the next steps.
Shipping
We proudly ship both domestically across the United States and internationally to select countries.
Shipping Options:
- Standard Shipping: Estimated delivery within 5–7 business days (domestic)
- Expedited Shipping: Estimated delivery within 2–3 business days (domestic)
Free Shipping:
We offer free standard shipping on all orders over $100.
Once your order ships, you’ll receive a confirmation email with tracking information.
Quality & Safety
Every Beautiful Things product is crafted with exceptional care, using only the highest quality ingredients and ethical manufacturing practices. Our commitments include:
- Paraben-Free
- Vegan Options Available
- Gluten-Free Options Available
- Cruelty-Free (No animal testing)
- Made in Small Batches for maximum freshness
- Third-Party Tested for purity and safety
- FDA Compliant standards for skincare products
We believe that beauty should never compromise wellness. We partner with trusted suppliers who share our passion for clean, ethically sourced botanicals and safe, science-backed formulations.
Product Care
For best results, we encourage you to follow the care instructions listed on each product label or description page.
Proper care ensures the longevity, effectiveness, and beauty of your items.
Contact Us
Need help with an order, a return, or have a question about our products?
Our Customer Care team is here for you!
Email us at info@beautifulthings.us
We aim to respond within 1–2 business days.
Thank you for being part of the Beautiful Things family.
Your trust means everything to us. We can’t wait for you to experience the beauty we believe you deserve.
FAQ
With our monthly subscription, you’ll receive your favorite products on a regular schedule. You can modify or cancel at any time through your account.
No, you can check out as a guest. However, creating an account allows you to track orders, manage subscriptions, and receive exclusive updates.
Because we process orders quickly to ensure fast delivery, changes must be made within 2 hours of ordering. Please email info@beautifulthings.us as soon as possible.
Yes, many of our core items are restocked regularly. Join our newsletter or waitlist to be the first to know when your favorite product returns.
While many of our products are formulated with gentle, botanical-based ingredients, we recommend consulting your healthcare provider.